We do 100% Money back Guarantee. Your puppy departs from the airport closest to us on America, United or Continental Airline’s Pet-Safe, to your nearest airport. He/she travels in a climate-controlled cabin area for pets. He/she travels in a climate-controlled cabin area for pets, in an airline-approved carrier. Ahead of time, you will have a flight #, arrival time, and a reference # that identifies your puppy. We make all the arrangements for you, and you pick your puppy up at the airport, just like picking up a person & you will need a reference/air bill number. Shipping is totally safe & stress-free on the puppy. You will receive puppy within 5-6 hours same day after shipping depending on your location. puppies on planes are as safe as you or I flying. I have shipped dogs for more than 14 years now. I always try to ship direct non-stop when flying puppies and adults. In my experience and opinion, my puppies are very comfortable and the new owners tell me that their new puppy has arrived happy and not at all stressed.